Support

Third Wave Systems is proud to provide expert AdvantEdge technical support from our Minneapolis headquarters. Our trained engineers are dedicated to helping customers make the most of their software, working diligently to answer questions and troubleshoot when concerns surface. These experts can be contacted at any time by sending an email to support@thirdwavesys.com. TWS support staff also provides the following online resources:

  • Ask the Expert - standard request form for submitting questions not addressed in the FAQ section
  • Frequently Asked Questions - answers to some of our most commonly-voiced questions
  • Getting Started - info on starting complimentary evaluations and joining our industry consortiums