During the 2010 Users Conference in St. Louis, Missouri, Third Wave Systems once again dedicated time to surveying attendees in the hopes of gaining thoughts and ideas on the future of Third Wave’s software and services. A similar survey was conducted at the 2009 Users Conference in Fort Worth, Texas, with high levels of participation and input from attendees.
A summary of the 2009 feedback is provided below:
Suggestions for Improving Usefulness of TWS Products
- Continue product integration into CAM system
- More automated features
- Open up for internal coolant
- Improve documentation
Suggestions for Future Product Developments
- Continue to improve turning module
- Threadforming
- Multi-axis turning
Development Options: Relevance to Company’s Needs
- Most relevant:
- Additional material models (22%)
- Tool life modeling
(20%)
- Least relevant:
- Micro-machining (7%)
How TWS Could Improve Overall Customer Experience
- More improvement to the code, instead of new product features
- Improve user’s manual
- Deliver solutions based on customer needs
Current User Experiences
- 71% of TWS software users were very likely to recommend TWS to others within their organization; 65% were likely to recommend TWS to another company.
- TWS services/activity rated most effective:
- Customer service and
follow-up
- Innovation
- TWS services/activity rated least effective:
- Timeliness of bug fixes
- Software documentation/user’s manuals
- TWS software product features rated most effective:
- Ease of use
- Feature functionality
- Software update
frequency
- TWS software product features rated least effective:
- Access to material
model inputs
- Integration with other
software packages
- Computational speed
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